Wokrock’s portable workstations transform a plain desk like the one shown in this photo into a cornerstone of enterprise.

Digital technologies have allowed enterprises around the world to outsource their business operations. To their own benefit, of reduced operational cost, and to the benefit of developing nations, of increasing the employment opportunity for their citizens. Business Process Outsourcing has been one of the big wins of globalization.

Offshore IT development, customer support, marketing, sales, accounting all sorts of activities are being performed outside of headquarters. Big industries need support not only to grow but also to simply keep moving. Take any industry as example.

In travel and hospitality managers are inundated with requests for reservations, cancellations, changes in schedule, organizing meetings managing staff. With so many moving parts and so many people to handle here in lies an opportunity for a customer support specialist to act as an intermediary between the staff and the customer. Clear the backlog of pending support tickets and leave the office staff only with the issues that require their specific knowledge.

In ecommerce as the volume of sales increases customers need before and after sale services. Its unlikely that the entire stack of issues can be cleared by in house staff. Once more a talented customer service representative can ease the support burden on the office by handling common, recurring issues. And maybe even advise clients to optimize their process after gaining sufficient experience.

Telecommunications and Banking are other industries where customer education and support is severely lacking. A well trained customer support operative can guide a prospect in making best financial decisions, choosing the best data plan for their requirement and represent their partners online.

These examples just skim the surface of industries that need support. There are a whole lot of business who are unable to communicate effectively with prospects due to lack of skill in managing technology.

How to start?

To start a customer support business today what you need is domain knowledge. Have you no knowledge in any specific business domain? Worry not. Knowledge can be gained not only by first hand experience but also developed with research. For most businesses have a website these days. And while the information may be presented in a somewhat dense and obtuse manner, a dedicated professional can meticulously dig out the relevant bits of data regarding product and services on offer within a few hours of research. With distilled knowledge all that remains to be done is to help other prospects understand offerings so that they can make the best decision.

Customer support industries are the easiest way for you to export your services globally. If not to a large enterprise then maybe to an understaffed mid sized business. If not to a multinational financial institution then to a small community bank. If not to a global telecommunications giant then quite possibly to a small wireless internet service provider. The opportunities are endless for people who want to work.

And with the social media the opportunities have only multiplied. No longer you have to sit back and wait for mails to arrive in your inbox. You can be proactive in disbursing the information. Building a marketing channel for your partners so that not only do you help existing customers by creating a knowledge base, but bring in more revenue for your clients.

In travel and hospitality this may mean more bookings, in retail this may mean more product sales, in services this may mean more contracts. But all businesses work the same way. Learn one industry well and you learn all of them.

All you need to start your own customer support business then, besides domain knowledge, is an internet connection at home or in a public place like library and a computer. Even a mobile phone would do if you’re always on the move.

Internet is cheap knowledge is free. So what are you waiting for?

Workrock’s portable workstations provide the digital technology foundation needed to set up a modern customer support center. Our workstations come bundled in with an open operating system and all the important office applications, without you having to pay a recurring licence fee.Year after year. Each one of our workstations can be shared by multiple employees freely using their own separate accounts to prevent any unintended intrusion between different workspaces.

Our workstations are automatically updated and safe against malware attacks so if you buy them once you can continue to use them for years, without having to worry about any disruption in your work.

Our workstations are cross functional and can be used to set up support business in any industry.

Workrock helps organizations and government bodies make the best purchase decision regarding their IT hardware.

workrockin@gmail.com

Try it you’ll like it

In wireless communication spatial streams are meant for single devices. Wifi client devices receive from and transmit to multiple antennas but they can still only do it one at a time.

That is the parlellism that spatial streams introduce is a single device parlellism

The transmitter will break up one large data stream into multiple smaller streams which the device will assemble into a single stream once more.

This kind multiple input multiple output technology is called SU-MIMO where SU stands for single user.

In practical world, all available bandwidth is rarely distributed by a single device. Consider how many telephone towers we have to distribute the mobile signal.We have multiple devices servicing different parts of area.

So that a single network with its collection of access points is able to serve multiple users simultaneously.

Now, and this is the important part, while the devices still use channel sequentially multiple access points mean that there are multiple queues of devices.

This technique is the foundation for MU-MIMO which makes a single network capable of serving multiple users at once using streams.

MU-MIMO may also be applied to a single device which turns a half duplex wireless communication into full duplex. In simple words this means multiple devices can communicate with a single station at the same time without having to wait in a queue.

Improvements in Wireless services not only mean a greater throughput to a single device but also total in crease in network capacity.

It is better to have 4 devices at 300mbps than a single device with 1.2gbps.

The wireless speeds available at the moment are capable of exhausting the most demanding data applications like 4k streaming. Where we lack is in distribution of this speed equally among devices.

Workrock wireless provides wifi nano networks that can be used for immediate hassle free connectivity. Our wireless beacons can be used at airports, shopping malls and banks for network defined software services like marketing, e-commerce, social networking etc

workrockin@gmail.com

Wifi direct is a wireless communication standard that allows you to establish a P2P connection over wifi. Just like you do over Bluetooth.

The advantage of wifi direct is reduced setup time. So the client devices can get on with consuming the wireless services immediately without having to go through the ritual of establishing connectivity.

For wifi direct to work only one device needs to be compatible with the standard. Behind the scenes a technology known as soft access point handles the setup. For the user, connectivity is as simple as a tap on the screen.

Workrock wireless provides wifi beacons that allow for immediate, hassle free connectivity with client devices. Our beacons with their gigabit wireless speeds can be used in ecommerce, marketing, internet access and network defined software services like messaging, social networks, education,travel portals and digital banking. Our technology is compatible with all smart phones and allows multiple client devices to be connected simultaneously as long as they are in the range of the network.

workrockin@gmail.com

WPS stands for wifi protected setup. wifi devices usually require a bit of tweaking before they can be set up. You need to configure an SSID, take care of the security of the network by assigning it a password and then you need to connect it with your client, where the steps are repeated. Although this method is usually required only once still it was considered to be a bit of a hassle.

Comparatively in Bluetooth, for example, you simply turn on the BT device and it can be paired in a quite straightforward manner with other BT compatible devices.

WPS was wifi’s attempt to make setup of a new network easy and secure. With a WPS device you can connect to a network by simply pushing a WPS button or by entering a PIN code. All the hassle of setting up an SSID and passphrase is taken care of for you automatically by the device itself. Note that while as a user you don’t have to create an SSID/password they are still generated. Only its all automatic.

It is also considered insecure by most security researchers [1] . While the PIN method of accessing the network is considered to be susceptible to brute force attacks the security of push button depends upon whether the device is itself secure.

One of the greatest disadvantages of WPS is that all of the devices, both client and AP must be WPS compatible. In other words before you set up a WPS you have to check whether your AP supports it. Then you have to check whether you client devices like mobile phone supports it. And then you have to figure out a plan for all the unsupported devices. Frankly this is even more of a hassle than the one WPS seeks to eliminate.

Nevertheless WPS still offers some significant advantages. Considering that WIFI is a short range radio device, it means the range of the network is limited to a very small area. Meaning having access to a network is not trivial for an outsider . As such the convenience of a quick set up might in some cases be useful. Especially where no sensitive data is exchanged on the network. Or when the network has to provide access to public read only content but wants to limit its access to people who have the PIN.

WPA stands for wireless protected access. WPA had many vulnerabilities, and it was supposed to only be an interim standard, so it was superseded for good by WPA 2. WPA 2 itself has many variants.

WPA 2 psk is a variant of WPA where the key is shared between connected devices. PSK here stands for pre shared key. WPA 2 psk is designed for a small office and home network where all the people who’ll be connecting to wifi can be trusted. Although WPA 2 is secure sharing the password with other people means that any one who has access to it can snoop on the network. For a home use case a WPA-2 psk is secure enough. And you can always change the password if you have any doubts that some one else is using it.

That is why for environments where security is essential WPA2 Enterprise protocol is used, in which each participant has a different password and can’t have any access to the network as a whole. It effectively isolates the network per user.

Workrock wireless designs secure wireless access points for home and enterprise use.
workrockin@gmail.com

SMS based texting is simple and reliable but its out of date. These days messaging apps are expected to be able to send photos videos and even voice messages. This is what RCS or Rich communication services aim to do for SMS technology by upgrading it at the carrier level. Essentially transforming a simple text based service into a full blown multimedia sharing application and social network.

Google messages are a part of Google’s Rich Communication Services platform. Google messages can use Wifi and data services, if chat is enabled.

However chat feature is only available in countries where carriers support RCS. Meanwhile in UK and France Google has launched it’s own RCS.

And therefore only the users in those countries will be able to opt in to RCS chat services on google messaging app, using wifi and data plan to send messages,presence data, photos and files.

One of the big challenges faced by RCS is inadequate encryption of data. The messages are only encrypted in transit rather than end to end as they should be in any application that values privacy.

While RCS is yet to make an impact on the world of messaging , mobile carriers and network operators have succeed in agreeing on a standard that can help evolve core messaging services.

Workrock Wireless provides XMPP based messaging service equipment to network operators. Our devices are wireless , operate on gigabit speed and can be deployed without any disruption to existing services.

In addition to supporting all of RCS specs including presence, contact lists, voice and video, multiparty chat, machine to machine communication, content syndication we also provide support for PCI DSS requirements 4.1,4.2,4.3.

Our wireless messaging equipment can be used in online game streaming, financial transactions, automated notifications and general communication. Being platform independant our technology works everywhere. On desktop, mobile, kiosks. In a browser or in an app.

workrockin@gmail.com