Information Technology does not generate any value by itself. It’s only a support industry. For digital technology to succeed people must use it to simplify/improve their business process.
For people to effectively use a technology they must spend time and effort in learning it.
The problem with new technology adoption is why must anyone learn to use it if they can do without it? It is thought of an irritant. Something that gets in the way of the job rather than helping them do it more effectively.
Digital transformation must start with a change in mindset. An open approach to test if there is something that can help us do things better? Perhaps with something that is even more fundamental.
Do we need to change the way we work?
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