Wokrock’s portable workstations transform a plain desk like the one shown in this photo into a cornerstone of enterprise.
Digital technologies have allowed enterprises around the world to outsource their business operations. To their own benefit, of reduced operational cost, and to the benefit of developing nations, of increasing the employment opportunity for their citizens. Business Process Outsourcing has been one of the big wins of globalization.
Offshore IT development, customer support, marketing, sales, accounting all sorts of activities are being performed outside of headquarters. Big industries need support not only to grow but also to simply keep moving. Take any industry as example.
In travel and hospitality managers are inundated with requests for reservations, cancellations, changes in schedule, organizing meetings managing staff. With so many moving parts and so many people to handle here in lies an opportunity for a customer support specialist to act as an intermediary between the staff and the customer. Clear the backlog of pending support tickets and leave the office staff only with the issues that require their specific knowledge.
In ecommerce as the volume of sales increases customers need before and after sale services. Its unlikely that the entire stack of issues can be cleared by in house staff. Once more a talented customer service representative can ease the support burden on the office by handling common, recurring issues. And maybe even advise clients to optimize their process after gaining sufficient experience.
Telecommunications and Banking are other industries where customer education and support is severely lacking. A well trained customer support operative can guide a prospect in making best financial decisions, choosing the best data plan for their requirement and represent their partners online.
These examples just skim the surface of industries that need support. There are a whole lot of business who are unable to communicate effectively with prospects due to lack of skill in managing technology.
How to start?
To start a customer support business today what you need is domain knowledge. Have you no knowledge in any specific business domain? Worry not. Knowledge can be gained not only by first hand experience but also developed with research. For most businesses have a website these days. And while the information may be presented in a somewhat dense and obtuse manner, a dedicated professional can meticulously dig out the relevant bits of data regarding product and services on offer within a few hours of research. With distilled knowledge all that remains to be done is to help other prospects understand offerings so that they can make the best decision.
Customer support industries are the easiest way for you to export your services globally. If not to a large enterprise then maybe to an understaffed mid sized business. If not to a multinational financial institution then to a small community bank. If not to a global telecommunications giant then quite possibly to a small wireless internet service provider. The opportunities are endless for people who want to work.
And with the social media the opportunities have only multiplied. No longer you have to sit back and wait for mails to arrive in your inbox. You can be proactive in disbursing the information. Building a marketing channel for your partners so that not only do you help existing customers by creating a knowledge base, but bring in more revenue for your clients.
In travel and hospitality this may mean more bookings, in retail this may mean more product sales, in services this may mean more contracts. But all businesses work the same way. Learn one industry well and you learn all of them.
All you need to start your own customer support business then, besides domain knowledge, is an internet connection at home or in a public place like library and a computer. Even a mobile phone would do if you’re always on the move.
Internet is cheap knowledge is free. So what are you waiting for?
Workrock’s portable workstations provide the digital technology foundation needed to set up a modern customer support center. Our workstations come bundled in with an open operating system and all the important office applications, without you having to pay a recurring licence fee.Year after year. Each one of our workstations can be shared by multiple employees freely using their own separate accounts to prevent any unintended intrusion between different workspaces.
Our workstations are automatically updated and safe against malware attacks so if you buy them once you can continue to use them for years, without having to worry about any disruption in your work.
Our workstations are cross functional and can be used to set up support business in any industry.
Workrock helps organizations and government bodies make the best purchase decision regarding their IT hardware.
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